It is not Impossible for only one consumer to make a big change.Source: The Malay Mail
by: Danny Tan Wee Mun
Friday, April 8th, 2011 10:39:00
Company considering nationwide swoop on imitation health products.
When SARIAH SHARIFF bought her monthly supplement in Negeri Sembilan last month, she noticed the product was very different from what she usually gets in Kuala Lumpur.
“On March 31, I purchased a bottle of Healin Gamogen at a store, Toko Pelangi Enterprise, in Bahau. Firstly, I found it odd I had to pay RM12O a bottle Its only RM118 when I
buy them at the Healin kiosk in Carrefour Wangsa Maju every month” she
tells Hotline.
The 54-year-old says when she inquired, the salesman said House of Healin, the company producing the Gamogen product, had issued a notice on a price increase. When SARIAH opened the Gamogen bottle at home, she compared the new bottle with an old one and saw disparities In the halal logo, Healin logo and the bottle as well.
The colour of the logo on the new bottle is lighter. The taste is also not the same like what I’m used to.The next day, SARIAH returned the product to the shop and told them she suspected it to be a fake.
The staff instantly opened up another bottle and saw the content was the same as I had purchased earlier, so he gave me a refund. 1 don’t blame the dealer as he claims the distributor had identified themselves as Healin staff when sending the products. I believe the dealer may have been cheated.
SARIAH hopes House of Healin will take swift action to avoid more consumers being cheated by such pirated products which do not provide the nutrition if should when consumed. Serious action must be taken against those who try to make a quick buck and tarnish the reputation of others
HEALWELL Pharmaceuticals Sdn Bhd’s Rozanna Rosli, says: “We thank SARIAH for her feedback. After investigating the matter, we confirm that the place where she bought the products is not an authorised House of Healin outlet.
“We have reported the matter to the Domestic Trade, Cooperatives and Consumerism Ministry office in Kuala Pilah.
“Since then, we have been informed that ministry officers have visited the said premises on April 5, seized all fake items in the shop and questioned the management.”
ROZANNA says from the questioning, authorities discovered the shop receives its products from a pharmacy in the State, and so they raided that premises as well.
“We have been informed by the ministry that if we want to pursue a nationwide check, we must get in touch with the ministry headquarters in Putrajaya.
“The management is discussing this matter and is considering serious action.”
She advised all customers, including SARIAH, who has been duly informed, to buy products only from authorized outlets to be guaranteed its originality.
*Product available at authorized House of Healin Dealers, Guardian, Watson and Vitacare only